AI-Powered IT Support for Higher Ed
Multiply Your
Helpdesk Capacity
After-hours coverage. Cleaner tickets. Behind your firewall. Works with Freshservice—not a replacement.
Pilot Launch
What You Get in Week 1
Real results from day one—not promises.
Portal Popup Embedded
Widget live in myPBA with your university colors and branding. Students see it immediately when they log in.
Top 3 Flows Live
MFA reset, Wi-Fi troubleshooting, and Email setup—the most common issues—handled automatically.
Clean Freshservice Tickets
Every escalation includes structured fields, conversation summary, and proper routing tags—no more incomplete tickets.
Weekly KPI Report
Deflection rate, after-hours usage, ticket quality metrics—all in a dashboard you can share with leadership.
The Problem
Your agents are answering the same
questions over and over
"How do I connect to Wi-Fi?" "I'm locked out of MFA." "The projector won't turn on."
Every minute spent on these is a minute not spent on complex issues.
Why Us
Built Different for Higher Ed
Portal-First
We meet students where they already are: your university portal. No new apps. No Teams required. Embedded where students already log in.
Jenzabar / Ellucian ReadyBehind Your Firewall
Customer-hosted deployment. Your data stays in your environment. Not on our domain. Not a student-facing app.
FERPA-Ready ArchitecturePlug-and-Play Campus Packs
Same codebase, different config. Ticket mapping, routing rules, top issue flows—all pre-built for higher ed.
Deploy in DaysWhy Us
How We Compare
Built specifically for higher-ed IT support, not adapted from enterprise tools.
How It Works
Three Steps
Student Chats in Portal
Already authenticated. No login. No new app. Just opens the chat widget and asks for help.
Bot Guides & Resolves
Guided troubleshooting for common issues. Collects device, location, error details. Resolves instantly or escalates smart.
Clean Ticket to Agent
When escalation is needed, the agent gets: structured fields, conversation summary, attachments, and routing tags.
Deployment
Ships as a Container
We deliver a Docker package. Your IT team runs docker compose up. Students access via a portal widget. Data never leaves your environment.
- ✓ Single YAML config for everything
- ✓ Works on-prem, Azure, AWS, or any container host
- ✓ Widget snippet embeds in existing portal
- ✓ Test in Freshservice Sandbox first
📊 What ITS Gets (Monthly)
Reports & dashboards—not raw student data.
See it work with your portal colors
Our interactive demo lets you customize the theme and watch real conversations.
Ready to amplify your helpdesk?
No per-agent fees. No vendor lock-in. Just better support coverage.